Essential functions: The Office Manager selected for this position will have experience with:
- Coordinates the day-to-day operations of the therapy clinic.
- Opens and closes office daily
- Answers phones and greets clients, techs and community
- Schedules clients and technicians daily within the facility to ensure proper staffing ratio
- Completes building safety checks and schedules maintenance as needed
- Maintains and oversees aesthetics of clinic
- Serves as main point of contact for clients who are seeking and receiving services
- Ensures client satisfaction
- Assists with payroll approval
- Serves as liaison between clinical team and parents
- Schedules office equipment repairs
- Scans in receipts and completes reimbursement requests
- Collaborates with business staff and clinical staff to meet client and operational needs
- Assists with workman’s compensation claims
- Explains and enforces company policies and procedures
- Assists with organizing community outreach events
The Indiana Institute for Behavior Analysis (TIIBA) is a faith-based agency and since 2011 has provided Applied Behavior Analysis (ABA) Therapy to children and adolescents diagnosed with Autism Spectrum Disorders. TIIBA is excited to announce the opening of a new location in Evansville, Indiana. TIIBA embraces diversity, teamwork, and is passionate about delivering quality therapy. Our agency is devoted to providing high quality training to our RBTs and BTs by closing on the first Monday of every month to provide training, team building, and monthly performance feedback to our technicians. TIIBA is devoted to serving the community through our outreach events and trainings. For more information about our organization, visit our website at www.tiiba.org.
The Office Manager is responsible for daily oversight of business operations and administrative duties at their assigned location. The Office Manager will have strong leadership skills, interpersonal and organization skills. The Office Manager will be able to clearly communicate, delegate, prioritize, and maintain ethical and professional boundaries in completing their daily responsibilities. The Office Manager will be able to work independently, using sound judgment and possess strong critical thinking skills.
Supervisory responsibilities: Yes
Work environment: Works in the clinical (office) setting
- Must be able to lift up to 50 pounds
- Must be able to lift and carry clients with adaptive equipment.
- Must be able to assume and maintain a variety of postures (kneeling, squatting, crawling, sitting, standing) for extended periods of time.
- Must be able to sit on the floor or stand for extended periods of time.
- Must be willing and able to restrain/hold/transport and utilize quick body movements as indicated in the Behavior Intervention Plan in the course of working with children with challenging behavior.
- Must have manual dexterity to perform specific computer and electronic device functions for data collection.
- Must be physically present at the assigned job location
- Must have visual acuity to read and comprehend written communication through computer, electronic devices, and paper means.
- Must have fine motor skills to operate electronic devices.
- Must have reliable transportation and be willing and able to travel between different job sites within the Greater Indianapolis Area.
- Must have a valid Indiana Driver’s License & insurance in good standing.
Travel required: Local
Required education and experience:
- H.S Diploma
- Minimum of (5) five to (7) seven years in a medical office setting.
- (2) Two to (3) three years in a supervisory or management position.
- Excellent written and oral communication skills
- Knowledge of regulations related to commercial insurance and Medicaid.
- Human resources experience in hiring, supervision, and performance reviews
- Knowledge of HIPAA and labor law
- Strong customer service skills
- Skill in writing policies and procedures
- Skill in using healthcare software and computer systems
- Knowledge of maintaining supplies and equipment for the medical setting.
- Multitasking skills
- Problem-solving skills
- Professional communication and presentation skills, including face to face, email, telephone, and video conference.
- Knowledge of continuous process improvement concepts and practices
- Ability to communicate professionally with clinicians, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.
Preferred education and experience:
- Some college or continued education
- (7) seven years’ experience in medical office setting
- (3) three or more years’ experience in a supervisory/management position
Affirmative Action/EEO statement:
It is the policy of TIIBA to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Competitive Salary
- Medical, Dental, and Vision Insurance
- Short and Long Term Disability
- Life Insurance
- 401(k) with match
- 2 weeks of Paid Time Off
- 10 Paid Holidays
- Flexible scheduling
- Mileage reimbursement
- Financial Wellness Program
- Continuing Education fees paid (professional memberships, conference fees, credentialing costs, and lodging, food and transportation when traveling)